Casino Help at Mazzo Gaming
General questions
Who can play at MazzoGaming?
To play at MazzoGaming you must be at least 18 years old. If you are an Estonian citizen, you must be at least 21 years old to play. Unfortunately, we are unable to accept clients from Malta and USA.
Is it free to register?
Absolutely. You can play our casino games for fun, which means you don’t have to make a deposit and you do not win any real money, or you can play for real, which means you deposit money and can win real money.
Do you protect my privacy?
You bet. We keep your information confidential and never resell your information. We will only contact you according to the preference you select when you sign-up. Our newsletter is sent only to players who accepted subscription.
I lost my password? What do I do?
In the event you lost or can’t remember your password, please go to the Cashier and visit the Lost Password section to retrieve your password.
How can I be sure that the results are really random?
Our casino uses a random number generator to determine the outcome of the games. Our RNG is certified by independent third parties. Please see here TST and SKL our certifications.
What are the minimum wagering requirements for the bonus to be released?
For information about wagering requirements and games eligible, please read the individual bonus “Terms and Conditions”.
What type of bonus offers do you provide?
Please check our Casino Promotions page for current bonuses, tournaments and prizes.
How do I remove a bet if I change my mind?
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the ‘Clear Bet’ button to remove all of your bets from the table. In Slots and Video Poker, press the ‘Cash Out’ button to return the coins from the machine to your balance.
Where can I find instructions on the various games?
Our casino download comes equipped with a Help section. Click on the ‘Help’ button in the casino lobby for a complete set of instructions on all of the games – you can even use the help feature while in the middle of a game! You can also access this information from our Games Rules page.
Technical questions
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at our casino.
Which hardware do I need?
Since the casino uses Java and Flash, it can be run on any computer. The casino is optimized for a screen size of 1024x768 or higher. A soundcard enhances the gaming experience, but is not necessary.
What happens if a game is disrupted before it is finished, for example if my Internet connection is broken?
The next time you log in to the casino and play this game, it continues at exactly the point where you left. If the game was finished, but you never saw the result, you can request the result from support.
When I go to a game page, the animation never stops and the game doesn´t appear?
The cause can be:
1) You have an unsupported browser
2) You have disabled JavaScript.
3) Java error or Flash error may have stopped the game while initializing.
How to empty my browsers cache?
Each browser has its own way to clean the cache, and some have different names for it. Internet Explorer calls it the "Temporary Internet Files folder". There is information on how to empty the cache of some of the more popular browsers.
Internet Explorer 6.0: launch Explorer
Select "Tools" from the menu.
Select "Internet Options".
Select "General" under the sub-menu of the new window that appears.
Under "Temporary Internet Files", click "Delete Files".
Check "Delete all offline content"
Click the "OK" button.
Close all of your Internet Explorer browsers and start up a fresh one. For information about other versions of IE and other browsers, please check their respective Help section.
Does the casino work with AOL?
Yes, the casino works with AOL 4.0 or higher.
I already loaded the game, but now it tries to load it again.
Sometimes changes are made to the game to make them more user friendly, faster, robust etc. These changes are loaded automatically if you answer "Yes" to the dialog.
The game freezes or displays an error message. The casino looks strange or I get an error while navigating through the casino. What should I do?
There could be a number of reasons for this. For example:
a) Your Internet connection was disrupted. In this case try to go to the casino lobby and then back to the game again.
b) You have outdated or erroneous files in your browser cache, in which case you should empty the cache.
c) You were timed out from the casino, in which case login again.
d) A problem in your browser. If this is the case close down all browser windows and start it up again. If the problem persists and you are using Internet Explorer, the best solution is to (re)install SUN
How does the Frequent Players program work? How do I redeem points?
Casino VIP points are awarded only for NetEnt Casino games. Casino VIP points are awarded for slot games excluding Arabian Nights and Jackpot 6.000. You will be awarded 0.1 VIP point for every 1 Euro wagered at our slot machines. Casino VIP points are awarded in the following way for the below mentioned games 1 euro = 0.05 VIP point Icy wonders, Tiki wonders, Crusade of Fortune, Pacific Attack You will also be rewarded 0.1 VIP point for every 1 Euro wagered on the following games : Bonus Keno and Triple Wins. Please note that these VIP points will not be combined with your Poker VIP points and therefore will not count towards any pending bonuses.
Which software do I need?
You need a browser with Java. We approve a current version of Microsoft Internet Explorer.
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at our casino.
I don’t have Java. How do I get it?
If you don't have Java installed in your browser, download and install the Java Plug-In from Sun Microsystems (http://java.com/en/download/index.jsp).
I don’t have Flash. How do I get it?
If you don't have a Flash Player installed in your browser, download and install the Flash Plug-In from Adobe (http://www.adobe.com/de/downloads).
I already loaded the game, but now it tries to load it again. Why?
Sometimes changes are made to the game to make them more user friendly, faster, robust etc. These changes are loaded automatically if you answer "Yes" to the dialog.
What happens if a game is disrupted before it is finished, for example if my Internet Connection is broken?
The next time you log in to the casino and play this game, it continues at exactly the point where you left. If the game was finished, but you never saw the result, you can request the result from our support.
