Online Poker FAQ at Mazzo Gaming
How do I start playing?
1) Download Application
In order to start playing poker, you will first need to download our software and sign up. Once you have downloaded the software it is possible to enter the Lobby and watch real games before signing up. You can sign up by clicking the "Open Account" link beside the login area above or from the File menu in the Lobby.
2) Poker Web Client
With our new browser based version you don’t need to download or install the software. This means that you can play from any computer connected to the Internet, directly on our website. It is the perfect solution when you are on the move. The browser based version has the exact same functions as our downloadable version. To start the poker client simply click on Browser version on the first page and follow the instructions.
Can everybody play at Mazzo Gaming?
To play at Mazzo Gaming you must be at least 18 years old. For Estonian citizens, the requirements are that you are at least 21 years of age. Unfortunately, we are unable to accept clients from Malta or USA.
Can I play for real money?
Yes, you have the option to play for real money or just for fun at our fun money tables
Can I have more than one account?
No, each player is only allowed one account.
What about integrity?
Our top priority is to create an environment that all our players can totally trust. We do everything to ensure that our games are fair and honest. Mazzo Gaming does not participate in any poker games, we only provide the venue for your game.
Mazzo Gaming has spent a lot of time and effort to make sure that our random number generator is truly random and that the algorithms used for shuffling the cards meets the highest standards. Our choices of both software and hardware are designed to provide a secure environment for all our players.
Many poker players are a bit suspicious about online poker because of the possibility of player collusion at the table. At Mazzo Gaming we do everything we can to prevent collusion. The management will investigate all complaints registered by players suspecting collusion. If the management strongly suspects that players have been involved in collusion those players' accounts will be closed immediately.
The management reserves the right to review hand histories, including player's hole cards.
Where can I get information about the rules and how the games are played?
We recommend that all our players read our Game Rules. The easiest way to get familiar with our poker software and all the features is to have a look at our Poker School and Game Tour. Here we will show you how the games work in an easy way and give you some strategic tips.
How do I join a game?
In the Lobby you can view all available the tables. If you select a table, you can see who is playing and how many chips the players have. From here, you can go to the table you desire, either by double-clicking on the table listing or by selecting it and clicking the "Go To Table" button. To join the game, you simply click on an empty seat and buy chips. If all seats are full you can join the Waiting List.
If the tournament window closes during play, how to get back in?
If you are disconnected from a running tournament, it probably means your internet connection to our server disconnected. To resume the tournament, please restart the poker software and you should be automatically returned to the table.
If you are not directed back to the tournament, please make a note of any error message and send this message to our support team.
How does a new Cash Game start?
As soon as 2 active players are seated at the table, the game will start in 30 seconds. Anyone who has been marked as "away" is considered inactive.
Can I play at more than one table at the same time?
Yes, it is possible to play at several tables at the same time. When it is time to act at one table it will "pop-up" in front of the others. Playing at two or more tables is only recommended for more experienced players. Please make sure that you are not slowing down the games for the other players.
Can I change seats in a poker game?
The only way to do this is to first leave the table and then come back. Please not that you will be treated as new player and if there are players on the Waiting List you may not be able to join the game again immediately.
Can I review old hands that have been played?
Yes, you can review the Hand History from specific pots or your last several hands. You can make a search for the desired Hand Histories from your Cashier.
Can I change my password and Player ID?
You can change your password, and most other personal details, anytime. Choose "Your Details" from the File menu in the Lobby and make the changes from the "Cashier".
As a general rule the Player ID cannot be changed since this is what identifies you to the other players in the poker room. Much of the fun and skill with poker is getting to know your opponents. We may allow a change under special circumstances on a case by case basis. If you need to change your Player ID please contact support@Mazzo Gaming.com with your reason for requesting the change.
What is rake?
Rake is the money Mazzo Gaming charges our players for the services we provide. This is deducted from each pot in cash games. The current rake structure is presented in our Poker Rules Section. If you only play with fun money there is no rake.
What are VIP points and how do I use them?
Mazzo Gaming uses a weighted contributed rake system. One VIP point is rewarded for each €0.50, which has been contributed in rake. When a player bets money into the pot, he/she also contributes an amount in the rake. The amount of VIP points awarded to the player per hand is based on the player’s contribution into the pot and consequently to the rake. If the player’s rake contribution is less than €0.50, then the player is awarded with partial VIP points. The maximum rake which can be taken from the pot is €3, thus the player can earn up to 3 VIP points per hand. The players that do not contribute any money into the pot are not rewarded with any VIP points.
Example:
Game: Texas Hold'em €1/2 No Limit
Players: 6
Player A bets €1 (small blind) into the pot
Player B bets €2 (big blind) into the pot
Player C bets €40 into the pot
Player D bets €40 into the pot
Player E folds
Player F folds
The total pot of this hand is €83 and the rake is €3.
| Player | Pot Contribution | Rake Contribution | Awarded VIP points |
| A | €1/€83 = 1.2% | €0.036 | ~ 0.072 |
| B | €2/€83 = 2.4% | €0.072 | ~ 0.144 |
| C | €40/€83 = 48.2% | €1.446 | ~ 2.892 |
| D | €40/€83 = 48.2% | €1.446 | ~ 2.892 |
| E | €0/€83 = 0.0% | €0 | ~ 0.00 |
| F | €0/€83 = 0.0% | €0 | ~ 0.00 |
VIP points are also awarded for participation in tournaments. If you participate in a scheduled multi-table tournament or a Sit & Go, you will receive 1 VIP point for each €0.5 paid in tournament fee.
No VIP points will be awarded, if VIP points are used to settle the tournament buy-in cost.
How do I use VIP points?
Your VIP points can be used as “buy-in” for tournaments. The VIP points can also be used for different promotions that we offer to our frequent players. For more frequent withdrawals there is a fee of €10 or you can trade 100 VIP Points.
How can I deposit funds into my account?
There are several ways to deposit funds into your account. The quickest one is to use your Credit Card. Other alternatives are listed in our section for Payments.
Is there a Credit Card processing fee?
As a promotion Mazzo Gaming will take care of all such costs at present time. We may introduce a charge for this service at a later date.
Do Mazzo Gaming charge any conversion fee when depositing with NETELLER in other currencies than Euro?
If a deposit is made in another currency than EUR, the conversion rate that we use is from http://www.xe.com/ plus there is also the Mazzo Gaming fix rate of 0.75% applied to each conversion.
I get a “not authorized” error message when I try to make a WebMoney deposit. What should I do?
1) You should allow cookies for this website in your browser options.
2) You need to add the address https://*.wmtransfer.com to Trusted Sites in your browser settings.
3) Please check that your browser is set up according to our instructions at https://security.wmtransfer.com/asp/tunebrowser.asp
4) Allow pop-up windows in your browser.
Use IE 5.5 or later version. IE should be used by default.
5) Install the Root Certificate from http://www.webmoney.ru/download.shtml
6) You can download and install the ActiveX.dll file required for WM authorization manually. Save the WMAcceptor.dll (http://www.webmoney.ru/download/WMAcceptor.dll) file in any directory (Windows/System32, for example), type and execute the following command in the directory command line: regsvr32 WMAcceptor.dll
How do I withdraw funds from my Mazzo Gaming account?
There are several ways to withdraw money from your account. If you have made deposits using a credit card (VISA or MasterCard) you will be refunded up to the same amount deposited on your card. Information about other ways to withdraw money can be found in the Payments section.
What happens if I get disconnected while playing?
Since the internet is not perfect, players will occasionally be disconnected for various reasons. If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Usually you will only be disconnected for a short while and may be back in time to act. Since you sometimes may have problems at your end we recommend our players to have alternate ISP´s if one goes down.
What happens if I have a hand and cannot return back in time to act?
If you do not return in time, your hand will automatically be folded if you have not put any money in the pot. If you have invested money in the pot you may be treated as all-in under certain circumstances. It is only possible to become artificially all-in in Fixed Limit and Spread Limit games, not in Pot-Limit , ½ Pot-Limit and No-Limit games - and only in cash games. All players will be granted a finite number of all-in protections per 24 hours.
On fun money tables your hand will be folded if you do not act in time, no matter the circumstances.
Suddenly I cannot act at a table. What’s wrong?
Most likely you haven’t answered a dialogue box and the table has popped up in front of it. To be able to act, you need to minimize the table, answer the question, and then open the table again.
Why is my client unable to connect to the server?
It could be your firewall that is causing the problem. The poker client uses port 12001 and 443 on TCP/UDP. Please check your firewall settings that these two are open allowing the client to connect to the servers
How do I start the web based poker client and what are the system requirements?
Simply click on the web based poker client link and your computer will start to download information (about 5mb) to your computer. When this is completed the client will start in a pop-up window. This 5mb download will only occur the first time, the second time the client will start without any download unless there is an update available
These are the system requirements for use of the web based poker client:
Windows (2000, XP or better)
Browsers:
Firefox Version 1.0.5 or later
Internet Explorer 6.0 or later
Linux
SuSe 8.2
Browsers:
Firefox Version 1.0
Java:
Java version 1.5 or later
Fedora Core 3
Browsers:
Firefox Version 1.0
Java:
Java version 1.5 or later
UNIX
FreeBSD 5.3 (Requires Linux Binary Compatibility)
Mac OS X Version 10.2.8 Darwin ( Tested with Darwin Kernel Version 6.8 )
Browsers:
Internet Explorer 5.2
Java:
Java Version 1.5 or later
Mac OS X Version 10.4 Tiger
Browsers:
Internet Explorer 5.2
Java:
Java Version 1.5 or later
Can I play on my computer?
We support various browsers:
Windows - Internet Explorer 6 and above.
Windows - Mozilla Firefox 1.X
Windows – Opera 7.54 and above
Mac - Safari 2.0 and above.
Mac - Mozilla Firefox 1.X
Browser requirements
JavaScript, Cookies enabled
Java installed and enabled to play Casino games
Flash plug-in installed to play Casino games and view Poker School
Downloadable Client
Windows (95, 98, 2000 or XP)
166 MHz+ Pentium with at least 128 MB RAM
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at Mazzo Gaming.
Which hardware do I need?
Since the poker programs use Java and Flash, so it can be run on any computer. The casino is optimized for a screen size of 1024x768 or higher. A soundcard enhances the gaming experience, but is not necessary.
Which software do I need?
You will need a browser with Java. We approve a current version of Microsoft Internet Explorer.
Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session in our poker rooms.
I don’t have Java. How do I get it?
If you don't have Java installed in your browser, download and install the Java Plug-In from Sun Microsystems (http://java.com/en/download/index.jsp).
Why is my client unable to connect to the server?
It could be your firewall that is causing the problem. The poker client uses port 12001 and 443 on TCP/IP. Please
What currency does Mazzo Gaming use?
Mazzo Gaming uses the Euro.
What are the first steps?
You can start the web client and play poker on every computer. Or you can download and install the software and start the download client.
How do I join a game?
In the Lobby you can view all the tables. You can select a table and see who is playing as well as how many chips the players have. From here you can go to the table you desire, either by double-clicking on the table or by selecting it and press the "Go To" button. To join the game you simply click on an empty seat and buy chips. If all seats are full you can join the Waiting List.
How does a new game start?
As soon as 2 active players are seated at the table the game will start in 30 seconds. Anyone who has marked "away" is considered inactive.
Can I play at more than one table at the same time?
Yes, it is possible to play at different tables at the same time. When it is time to act at one table, it will "pop-up" in front of the other table. Playing at two or more tables is only recommended for experienced players and you must make sure that you are not slowing down the games for the other players.
What happens if I get disconnected while playing?
Since the Internet is not perfect, players will be disconnected for various reasons. If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Usually you will only be disconnected for a short while and may be back in time to act. If you do not return in time, your hand will automatically be fo lded if you have not put any money in the pot. If you have invested money in the pot you may be treated as all-in under certain circumstances. All players will be granted a certain number of all-ins per 24 hours.
